Monthly credits not showing in account

[Oliver1]

Hi There

I am on an annual plan for 350 assets a month. The next monthly billing cycle has taken place yet my new months credits are not showing. How can this be solved?

Thanks

Oliver

[Abambo · Accepted solution]

The plan cycles at the minute when you have taken your plan. So if you took your plan at 17:36, your credits renew at 17:36 on each month. You will experience that, however, only if you are down to zero with your last month's credits.

If you still experience that your assets are missing, and you are on a Teams or Enterprise plan, you should contact Adobe customer care via the admin console (https://adminconsole.adobe.com/support).

If you have an individual plan, Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Kindly note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

[Oliver1]

Thanks for the help!

[Abambo]

You're welcome.

Please report back: was the timing the problem?

[Oliver1 · Accepted solution]

yes it was a timing issue. All good.

[Abambo]

Thanks for the confirmation!