• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
Locked
2

Monthly credits not showing in account

Community Beginner ,
Mar 19, 2023 Mar 19, 2023

Copy link to clipboard

Copied

Hi There

 

I am on an annual plan for 350 assets a month. The next monthly billing cycle has taken place yet my new months credits are not showing. How can this be solved?

 

Thanks

 

Oliver

TOPICS
Account management , Plans and purchase

Views

311

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Community Expert , Mar 19, 2023 Mar 19, 2023

The plan cycles at the minute when you have taken your plan. So if you took your plan at 17:36, your credits renew at 17:36 on each month. You will experience that, however, only if you are down to zero with your last month's credits.

 

If you still experience that your assets are missing, and you are on a Teams or Enterprise plan, you should contact Adobe customer care via the admin console (https://adminconsole.adobe.com/support).

 

If you have an individual plan, Adobe customer care can be co

...

Votes

Translate

Translate
Community Beginner , Mar 19, 2023 Mar 19, 2023

yes it was a timing issue. All good.

Votes

Translate

Translate
Community Expert ,
Mar 19, 2023 Mar 19, 2023

Copy link to clipboard

Copied

The plan cycles at the minute when you have taken your plan. So if you took your plan at 17:36, your credits renew at 17:36 on each month. You will experience that, however, only if you are down to zero with your last month's credits.

 

If you still experience that your assets are missing, and you are on a Teams or Enterprise plan, you should contact Adobe customer care via the admin console (https://adminconsole.adobe.com/support).

 

If you have an individual plan, Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Kindly note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 19, 2023 Mar 19, 2023

Copy link to clipboard

Copied

Thanks for the help!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 19, 2023 Mar 19, 2023

Copy link to clipboard

Copied

You're welcome.

 

Please report back: was the timing the problem?

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 19, 2023 Mar 19, 2023

Copy link to clipboard

Copied

yes it was a timing issue. All good.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 20, 2023 Mar 20, 2023

Copy link to clipboard

Copied

LATEST

Thanks for the confirmation!

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started