Monthly payment renewed today, but the 10 stock credits have not been added to my account.

New Here ,
Feb 09, 2021 Feb 09, 2021

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Hi,

 

my paid plan on Adobe Stock was automatically renewed today, however, I’ve noticed that the 10 stock credits included in this plan have not been added to my account.

I had 9 available credits right before the renewal, and it’s still at 9, and not 19.

Please help. I’ve paid for 10 credits and need those extra credits for a project.

Thanks.

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New Here ,
Feb 09, 2021 Feb 09, 2021

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Just wanted to add that I joined in December 2020, so I have paid for 3x (month) 10 credits in total, so my account has been active this whole time.

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Adobe Employee ,
Feb 09, 2021 Feb 09, 2021

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@annv00

Using the Adobe ID you use here on the forums I see that you have received your monthly quota. Your quota renews at 4:28 PM UTC on the 9th of each month.

EBQ

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