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mp4 File

New Here ,
Sep 10, 2018 Sep 10, 2018

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Hello,

I have a mp4 file that i'm cutting up into smaller video clips. However the audio and video are not matching up. I've copied the mp4 file and renamed it a mov but it still didn't work. Does anyone out there have a solution or should I ask for a mov file?

Thank you!!

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Adobe Employee ,
Sep 10, 2018 Sep 10, 2018

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Hi Ruth,

Please let me know the file ID of the video file so that I can check and help you.

Regards,

Sheena

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New Here ,
Sep 11, 2018 Sep 11, 2018

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Hi Sheena,

Is the below what your looking for?

MPEG-4 movie

1920 × 1080

H.264, AAC

50:29

Thank you!

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Adobe Employee ,
Sep 11, 2018 Sep 11, 2018

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Hi Ruth,

No. I was looking for the link to video from Adobe Stock.

Is there one that you can share so that I can also test it?

Regards,

Sheena

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