My Adobe Stock libraries are gone.

[shelleys16805516]

I logged into Adobe Stock just now, and all my photo libraries are missing. Is there anything that can be done to recover them?

[WendellaBee]

I can see that your team recently migrated to business account. There have been some issue with what libraries display after this migration. When you sign into Adobe Stock you should see a choice of Personal and the name of your Team. Choose Team. When you land on the Stock site click on the profile menu and confirm that you see the name of your team there as well. Check your libraries. Do you see the libraries you are missing? If not, switch to Personal under the profile menu and check your libraries again. If you still cannot see the library sign out of Adobe Stock. Clear your browser history and when you sign in choose Personal instead of your team. Then on the stock site check the libraries under Personal and the team name. Let me know if you have additional questions.

[ThomasNe]

Same issue for me as well, as described by this thread.

The libraries aren't in my personal or work account, they have dissapeared.

[WendellaBee]

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

[kokoruz]

I also have a similar situation except the libraries are tied to my work and home.  I am logged into my work adobe id in both cases but I have two different lightbox libraries.  On my home computer I can only see the libraies that I populated at home and on my work computer I can only see the libraries I populated at work.  It is not a business/personal issue.  I have logged out and logged back in.  Toggled profiles.  It is so strange.  I was relived when I discovered they still existed but super perplexed on why they display separately.  It reminds me of the old days of internet bookmarks.

[Mike29864031zjf6]

I am having the same problem. 😞

[Mike29864031zjf6]

I fixed it!!  I just went to a random image and clicked on the little "save to library" gray heart.  And my library was there again.  Hope this helps.