My credits are missing T-T

New Here ,
Feb 07, 2022 Feb 07, 2022

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Hi I ve just purchsed credit packs of 40 credits and 16 credits for 7 HD vdo footages

(which are 8 credits for each footage).
But I can only licensed 6 footages ( it supposed to be 7 in total)
Anyway to get the credits back please? Thankyou

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Adobe Employee ,
Feb 07, 2022 Feb 07, 2022

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Hi,

Can you provide the asset ID of the video that cannot be downloaded please?

EBQ

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