Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


My invoices

New Here ,
Sep 28, 2017 Sep 28, 2017

Copy link to clipboard

Copied

I didn't received invoices for photos I have bought.

There is no option to download it too in your great system.

Not mentioning that you charged me incorrect VAT amount (In Canary Islands there is no VAT but IGIC so either you add 0% VAT or 7% IGIC).

But most importantly I need the invoice.

Views

411

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Sep 28, 2017 Sep 28, 2017
Hi KK,From https://accounts.adobe.com/plans click on View your orders under the Order History section.I'll need more information about the VAT issue. Please look for a direct message from me momentarily.EBQ

Likes

Translate

Translate
Adobe Employee ,
Sep 28, 2017 Sep 28, 2017

Copy link to clipboard

Copied

Hi Kornel,

Please see the link below:

Print a payment receipt or invoice

Let me know if that helps!

Feel free to update this thread in case of any additional query.

Regards,

Twarita

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 28, 2017 Sep 28, 2017

Copy link to clipboard

Copied

No. There is nothing there.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 28, 2017 Sep 28, 2017

Copy link to clipboard

Copied

I mean below "Billing History" there is nothing. But you did charge my PayPal account.

I have bought extra photos (more than 10)

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 28, 2017 Sep 28, 2017

Copy link to clipboard

Copied

Hi KK,

You can view your orders here: https://accounts.adobe.com/orders​ and then you can view the billing history for the individual orders and print invoices.

EBQ

EBQ

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 28, 2017 Sep 28, 2017

Copy link to clipboard

Copied

Yes. Now I can print the invoices.
Whom can I contact concerning wrong VAT amount?

Somebody who knows how it works in Spain/Canarias.

The best would be a Spanish accountant or someone like this.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 28, 2017 Sep 28, 2017

Copy link to clipboard

Copied

By the way. Where is the button or menu to get to https://accounts.adobe.com/orders ?

You know, for people who just want to access their orders without asking / calling and wasting their time for unnecessary things.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 28, 2017 Sep 28, 2017

Copy link to clipboard

Copied

Hi KK,

From https://accounts.adobe.com/plans click on View your orders under the Order History section.

I'll need more information about the VAT issue. Please look for a direct message from me momentarily.

EBQ

EBQ

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 09, 2021 Oct 09, 2021

Copy link to clipboard

Copied

Hi Twarita,

How do I have to make the purchase of an Adobe Product to pay IGIC (Canary Islands VAT) since my residence is in the Canary Islands?

In the purchase page only the VAT is shown.

Thanks.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 09, 2021 Oct 09, 2021

Copy link to clipboard

Copied

Hola Core45,

 

¿Pudiste recuperar el IVA y pagar IGIC? ¿Como se tiene que hacer?

 

How do I have to make the purchase of an Adobe Product to pay IGIC (Canary Islands VAT) since my residence is in the Canary Islands?

In the purchase page only the VAT is shown.

Thanks.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 11, 2021 Oct 11, 2021

Copy link to clipboard

Copied

Hi @La Palma volcan,

Could you provide me with a little more information about what you are seeing? When you are in the checkout portion of the Adobe Stock site, do you see a field to enter the VAT tax number? Is there a tax ID that you typically use for the exemption when making online purchase?

EBQ

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 12, 2021 Oct 12, 2021

Copy link to clipboard

Copied

Hi EvilBugQuen1:

I live in Canary Island (Spain). The VAT for Spain is 21%, except in
Canary Islands: her we paid local VAT named IGIC, and the rat is only7%

When I tried to buy in the web, it only shows VAT 21% and i must paid
this amount, not my local tax.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 12, 2021 Oct 12, 2021

Copy link to clipboard

Copied

@La Palma volcan 

Do you have an  IVA for this field? For some countries entering the IVA will apply a tax exemption. I don't know specifically if this is the case for Spain so would need more information from you in order to investigate further.

EvilBugQueen1_0-1634058607936.png

 

EBQ

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 12, 2021 Oct 12, 2021

Copy link to clipboard

Copied

No, I haven´t. 

The matter is not an tax exeption. The normal VAT in Spain is VAT = 21%, EXCEPT in some regions, like Canary Islands, their VAT tax is called IGIC and the tax rate is 7%. That is for ALL people who are resident here.

This is the same case requested by Core 45 at the beginning of this post.

Thank you.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 13, 2021 Oct 13, 2021

Copy link to clipboard

Copied

LATEST

Thank you for the additional information. At this time you can contact customer care and request that the tax be refunded.

 https://helpx.adobe.com/contact.html

 

Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.


EBQ

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started