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Need credits refunded

New Here ,
Sep 10, 2021 Sep 10, 2021

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Hiya, I changed my billing plan with a support agent from the 23rd of the month to the 1st of the month. We had to cancel and re-subscribe manually. I had Adobe Stock credits on my account which I lost during this process. [Moderator deleted part of this message for OPs protection]

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correct answers 2 Correct answers

LEGEND , Sep 11, 2021 Sep 11, 2021

Watning: 1. this is not tech support/customer service

2. customer service will not contact you

3. SCAMMERS MAY CONTACT YOU - this happens all the time

 

You must go back to a support agent. However, in cancelling you may have lost your credits forever, since there is no normal way to change billing date.

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Community Expert , Sep 11, 2021 Sep 11, 2021

The only way to get this corrected is to contact Adobe support.

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

...

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LEGEND ,
Sep 11, 2021 Sep 11, 2021

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Watning: 1. this is not tech support/customer service

2. customer service will not contact you

3. SCAMMERS MAY CONTACT YOU - this happens all the time

 

You must go back to a support agent. However, in cancelling you may have lost your credits forever, since there is no normal way to change billing date.

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Community Expert ,
Sep 11, 2021 Sep 11, 2021

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The only way to get this corrected is to contact Adobe support.

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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