Need Proof of License for Image Downloaded from Adobe Stock Turkey

[alexei_1711]

Hello Adobe Stock Community and Support,

I need help with a licensing issue. In September 2023, while I was in Turkey, I licensed and downloaded an image from https://stock.adobe.com/tr/. The file with no watermark is saved in my Google Drive with a creation date of September 27, 2023. 

Now, I cannot find this image in my License History, and it is no longer available in the Turkish Adobe Stock catalog. However, I see that the same image is still available on other regional versions of Adobe Stock (for example, the UK site).

The issue is that I am facing a copyright claim from Copytrack and need official confirmation from Adobe that I properly licensed this image from the Turkish site. I do not have the original Adobe Stock image ID, only the image file itself (JPEG, 2039x2057px, no watermark, the file is renamed) and a screenshot from Google Drive showing the download date.

Could someone from the Adobe team please help me resolve this issue?

Thank you very much for your help!

Best regards,
Alex

[Abambo]

The asset should be in your licence history. Even if you were in Turkey, your account is still "at home". It may well be that the asset never was available in Turkey, as in Turkey you only get a subset of assets. If you do not find it in your account, you may have used a different Adobe ID to licence the asset.

(Check the exif data, tha asset ID is part of the exif!)