Never wanted a Stock abo. Now i get loaded for that for one year

[atlas5FDA]

Hello together,
I made an Illustrator abo in november.
I looked at my paypal and I saw, that it got loaded two times. I only made that Illustrater abo, but not the second one (Stock). Since I only wanted to test Illustrator and never wanted the Stock one, I tried over and over canceling both in the testphase - which didn't work out, the side just didn't load. My internet was fine, everything worked but canceling these abos.

It was communicated that I have to pay monthly - so I suggested I could also cancel monthly. This is not the case. Now testphase is over and therefore I have two year-abos, without using one of them at all. You can check it to proof that I never have touched this Stock program. I don't need it and I can't afford it. Im a student, so this Illustrator year abo is stressing me enough. But two of them?

Hope we can fix that fast, cause I already left 100euro in total for pretty much nothing...

Greetings from Germany,
Atlas

[atlas5FDA]

case is solved!!!