No Assets

[michaelm56579202]

We have an Adobe Stock plan for a user, it has never been used. He is getting a message of zero assets available.

[Abambo]

Are you on a Teams/Enterprise plan? Did you sign in to the correct level?

Try signing out and in again. If you get the option to sign in to your company, use that option.

[michaelm56579202]

Our company is on an enterprise plan. Unfortunately, a mistake was made, and we purchased a Teams license for Stock. All of our other users are using their Enterprise ID. This license is a Business ID. How do we have the user log in with a Business ID?

[Abambo]

I would suggest that your administrator contacts customer support.

[michaelm56579202]

Thanks, I am the administrator.

[Abambo · Accepted solution]

Then go:

https://adminconsole.adobe.com/support