• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

No Assets

New Here ,
Apr 11, 2023 Apr 11, 2023

Copy link to clipboard

Copied

We have an Adobe Stock plan for a user, it has never been used. He is getting a message of zero assets available.

 

michaelm56579202_0-1681224821591.png

 

TOPICS
Licensing , Plans and purchase

Views

102

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Apr 11, 2023 Apr 11, 2023

Votes

Translate

Translate
Community Expert ,
Apr 11, 2023 Apr 11, 2023

Copy link to clipboard

Copied

Are you on a Teams/Enterprise plan? Did you sign in to the correct level?

 

Try signing out and in again. If you get the option to sign in to your company, use that option.

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 11, 2023 Apr 11, 2023

Copy link to clipboard

Copied

Our company is on an enterprise plan. Unfortunately, a mistake was made, and we purchased a Teams license for Stock. All of our other users are using their Enterprise ID. This license is a Business ID. How do we have the user log in with a Business ID?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 11, 2023 Apr 11, 2023

Copy link to clipboard

Copied

I would suggest that your administrator contacts customer support.

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 11, 2023 Apr 11, 2023

Copy link to clipboard

Copied

Thanks, I am the administrator.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 11, 2023 Apr 11, 2023

Copy link to clipboard

Copied

LATEST

Then go:

https://adminconsole.adobe.com/support

 

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started