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No cargan los archivos de audio

New Here ,
Feb 24, 2023 Feb 24, 2023

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Cuando estoy buscando canciones y paso la página, los archivos de audio no se cargan. Solo aparece el nombre de la canción pero no se puede poner play. y tampoco aparece las ondas de la canción.

Cuando sucede esto, si realizo una nueva búsqueda ya no se carga ningun archivo, tengo que volver a salir y entrar a la página de adobe

 

[Moderator moved the thread to the correct forum]

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Troubleshooting

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Community Expert ,
Feb 24, 2023 Feb 24, 2023

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Try with a different browser. You may have configured your general browser, that some elements do not work well on multimedia sites like Adobe stock.

 

If that works, you should first start your browser “clean”, with no add-ons and check if that works. If it works, switch on add-on by add-on and test, until you find the culprit. Decide, what settings you need for Adobe stock to work correctly. I tested the site with Firefox, Edge, Chrome, and Safari (on my iPad) and all works fine.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Feb 27, 2023 Feb 27, 2023

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Thank you for bringing this to our attention. I am seeing a delay with the waveforms loading but they do eventually load for me. You might try any or all of the following to see if it improves the display:

  • Clear your browser history
  • Try a different browser
  • Disable any browser extensions or plugins
  • Try a different network.

I've let our engineers know about this issue and they'll look into this. If you find that any of the above helps with this issue please let me know.

 

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Adobe Employee ,
Mar 31, 2023 Mar 31, 2023

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@Carlos23005376zs9n are you still seeing this issue? And can you tell me what browser you are using please?

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