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No rollover?

New Here ,
Apr 01, 2019 Apr 01, 2019

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Hi!

I started my Adobe Stock subscription last month, but only used 2 of my 10 images thinking I could save the rest for use later. A month later, it looks like I got 10 new image credits but the 8 I had left are nowhere to be found. Shouldn't I have 18 images total left to use?

What is going on? I feel ripped off.

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correct answers 1 Correct answer

Adobe Employee , Apr 02, 2019 Apr 02, 2019
Hi L.B.,You'll need to Contact Customer Care to resolve this issue.EBQ

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LEGEND ,
Apr 01, 2019 Apr 01, 2019

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Yes they should roll over. Check your license history and see if perhaps you licensed some by mistake?

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New Here ,
Apr 01, 2019 Apr 01, 2019

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Nope, only 2 images in my license history.

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Adobe Community Professional ,
Apr 02, 2019 Apr 02, 2019

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Image credits roll over for up to a years worth of credits (so at most 120 credits for a 10 images/month). You see the amount of leftover credits on https://stock.adobe.com when signed-in.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Apr 02, 2019 Apr 02, 2019

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Yes exactly, so why does it say I only have 10 images when it should be 18?

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Adobe Employee ,
Apr 02, 2019 Apr 02, 2019

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Hi L.B.,

You'll need to Contact Customer Care to resolve this issue.

EBQ

EBQ

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