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non trovo più l'immagine che avevo scaricato come anteprima

New Here ,
Aug 28, 2023 Aug 28, 2023

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Ciao, una volta decisa la bozza, sono tornata su Adobe Stock per scaricare la licenza dell'immagine che avevo precedentemente scaricato in anteprima, ma non la trovo più!

Non mi era mai successo...ho provato sia con ricerca per immagini simili che con il codice. Allego le immagini incriminate 🙂

Qualcuno mi aiuta? Grazie mille

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correct answers 1 Correct answer

Adobe Employee , Aug 28, 2023 Aug 28, 2023

@Carlotta5D90,

I'm sorry these two images are no longer available on the site and you'll need to choose alternate images.

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Community Expert ,
Aug 28, 2023 Aug 28, 2023

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Hi @Carlotta5D90 ,

I'm sorry, I did a Google image search and an Adobe image search and did not find the files. I saw a thumbnail of the second file with the Google search but when I click on it, I was not linked to the actual file. I believe this might be a case whereby Adobe has removed the files from the database for technical reason. My examination of the thumbnail you post, most of the first picture was out of focus and the second image seem underexposed. Those are reasons that could prompt removal. I'm sorry.

 

I will try to transfer you to stock where hopefully you can get more help. Otherwise you might need to send a ticket to Adobe whereby you can both work something out.

 

Best wishes,

Jacquelin

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New Here ,
Aug 28, 2023 Aug 28, 2023

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Thank you so much @jacquelingphoto2017 

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Community Expert ,
Aug 30, 2023 Aug 30, 2023

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You are welcome @Carlotta5D90 . I think the larger credit should go to @WendellaBee who did the confirmation checks.

Regards

Jacquelin

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Adobe Employee ,
Aug 28, 2023 Aug 28, 2023

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@Carlotta5D90,

I'm sorry these two images are no longer available on the site and you'll need to choose alternate images.

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