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Not able to save to library or delete from library

Community Beginner ,
Jul 24, 2023 Jul 24, 2023

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I've been working on a project and saving stock images to a library for consideration. I discovered that a lot of what I tried to save wasn't saved. Where I had downloaded a preview I was OK and could go back and located an image, but even then when I tried to save it would save. I tried to delete images I was no longer considering and that didn't work. They came back. I cleared the cache and history on all three browsers I tried and then rebooted the computer. Still the same problems. Please fix this. It's creating a lot of extra work and some hours that I can't legitimately bill the client for.

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Libraries , Troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Jul 24, 2023 Jul 24, 2023

Hi @amusesinger,

I'm going to assume you are making these changes from the Adobe Stock website, can you try making these changes from https://assets.adobe.com/libraries?

 

Could you please provide the steps you are using to make these changes? My team can try to reproduce the issue.

 

Also, do your libraries contain a large amount of assets? Can you try creating a new library to save your files to and see if the behavior changes?

 

Let me know what you discover with the above information. I'm go

...

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Adobe Employee ,
Jul 24, 2023 Jul 24, 2023

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Hi @amusesinger,

I'm going to assume you are making these changes from the Adobe Stock website, can you try making these changes from https://assets.adobe.com/libraries?

 

Could you please provide the steps you are using to make these changes? My team can try to reproduce the issue.

 

Also, do your libraries contain a large amount of assets? Can you try creating a new library to save your files to and see if the behavior changes?

 

Let me know what you discover with the above information. I'm going to cc my colleague @Bibilelo here also. He may have some other ideas when he comes online again. (He's in Europe.)

 

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Community Beginner ,
Nov 10, 2023 Nov 10, 2023

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I have the same problem. I cannot delete images from the stock adobe website library, but I can move them. A couple of weeks ago, I could not move them with manage.  

Why is this marked solved when it is not and says it's being researched? 

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Community Beginner ,
Nov 10, 2023 Nov 10, 2023

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Never mind. I followed the link and it worked. Thank you. And I'll give you an upvote.

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