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One stock item would not download

Community Beginner ,
Oct 30, 2019 Oct 30, 2019

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I receied a message to say `this file does not have an app associated with it....'

 

I have been charged a credit for this but it will not open?

 

Will Adobe recredit this or is there a way round this?

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Adobe Community Professional ,
Oct 30, 2019 Oct 30, 2019

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What is the asset id? What does the description say what the file type is?

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Oct 30, 2019 Oct 30, 2019

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Thanks Abambo

 

The description is:

 

Departures vector - airport timetable sign

 

This is the link and the asset ID is at the end

 

https://stock.adobe.com/uk/Library/5fce4523-938f-402c-aa44-b182b58c5c3b?asset_id=126117023

 

Thanks

 

Scott

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Adobe Employee ,
Oct 30, 2019 Oct 30, 2019

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Hi S.,
That message is a system message from your operating system. It means that your system cannot identify any program on your machine that will open that file.  The file is an ai./.eps file. It can be opened directly in Adobe Illustrator or it can be added to a Photoshop project by user "Place link" or "Place embedded" through the File menu.

When you click on the thumbnail of an Adobe Stock image you will see the file type under the image. https://stock.adobe.com/images/departures-vector-airport-timetable-sign/126117023 

 

You can filter your search results by Photo, Illustrations and Vectors on the Adobe Stock website. Vectors will specifically be .ai/.eps file types the other two will be a mix of these and jpeg files.

 

EBQ

EBQ

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Community Beginner ,
Nov 11, 2019 Nov 11, 2019

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Thanks for helping me.

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