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Order by mistake

New Here ,
Aug 31, 2018 Aug 31, 2018

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Hi,

I bought expensive picture (499 euros) by mistake instead of normal picture for 2,99 euros. Can I cancel my order somehow please? Thank you in advance.

Nikola

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Adobe Employee , Aug 31, 2018 Aug 31, 2018
Hi Revolta,Sorry to hear that.The on-demand purchases are not refundable. But since you have accidentally licensed it, please reach out to our support team Support FAQ: How can I contact Adobe for support?  for refund related requests.In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link Regards,Twarita

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Adobe Employee ,
Aug 31, 2018 Aug 31, 2018

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Hi Revolta,

Sorry to hear that.

The on-demand purchases are not refundable. But since you have accidentally licensed it, please reach out to our support team Support FAQ: How can I contact Adobe for support?  for refund related requests.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Twarita

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