Paid twice for a license for a photo that I didn’t get!

Community Beginner ,
May 21, 2022 May 21, 2022

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I tried to buy a license for a photo and didn't receive the license even though adobe has withdrawn money from me twice! Please I want the license and a refund (as you withdrew money twice for the same license). 

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LEGEND ,
May 21, 2022 May 21, 2022

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Can you explain the details in your statement. I see 

Rainy day £50

Acrobat Pro EUR 77.43 paid three times for some reason.

I don't see any charge for a photo.

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Community Beginner ,
May 21, 2022 May 21, 2022

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Sorry, I'm a complete grandma.
I bought license for 2 photos and only received one of the license of my purchase. And an added bonus is the fact I got charge twice for the same photo I didn't receive. I have bank statements that states that money got withdrawn from adobe, but no email about my purchase. Is there a costumer service email where i can explain my situation? The chat is hopeless and no one is picking up the chat. 

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LEGEND ,
May 21, 2022 May 21, 2022

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The statement shows you paid for something completely different from a photo, and you paid for it three times.Maybe you somehow paid for Acrobat Pro instead of a photo?

You really need to use the chat. Here's a hint: type AGENT when you are connected. This tells the chat you want to talk to a human rather than a robot.

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Community Beginner ,
May 21, 2022 May 21, 2022

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Thank you for the tip! I'll try again tomorrow (it's midnight here). This whole thing is kinda stressful!

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Adobe Community Professional ,
May 21, 2022 May 21, 2022

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Try Adobe customer support. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

 

Your Screenshot only shows only 3 Acrobat pro retrievals, but at a price that I do not understand. Nothing else Adobe related. 

 

 

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
May 21, 2022 May 21, 2022

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Thank you for going out of your way to help! Hopefully I'll get in touch with someone tomorrow.

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Adobe Community Professional ,
May 21, 2022 May 21, 2022

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English chat is open 7/7 and 24/24. If you are in a different language region, you are probably bound to standard office hours. For contacting the English chat, however, you can change your region to an English speaking region.

ABAMBO | Hard- and Software Engineer | Photographer

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