I recently got the free trial of abode stock and probably since I lacked the 30 dollars on my account at the time the monthly payment should've occured the payment had an error and ever since then it has been emailing me about this error. I do not use abode stock and I want to cancel my plan without paying a penny, how do I do that?
As long as there is a payment issue, you can't cancel. Contact Adobe customer care!
Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support. If in doubt, ask the forum.
ABAMBO | Hard- and Software Engineer | Photographer
However, if I leave this payment error unfixed, what will happen? I'm willing to have my adobe account suspended rather than pay the monthly payment. Will this have any consequences on my card account however, anywhere else besides my adobe account?
The amount that you owe Adobe will continue to build up month by month if you do not officially cancel the subscription. This problem won't go away if you continue to ignore it.
I need help right now. I thought I paid off the monthly bill and had cancelled the subscription, but now it says i havnet cancelled it and if i do cancel it i need to pay 204 euros. I cant find a real human to talk to on that adobe support page, and i do not have the time right now to call an agent via phone. How can i cancel the plan without paying 204 euros?
Why don't you read my complete message: Contact Adobe customer care!
Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support. If in doubt, ask the forum.
ABAMBO | Hard- and Software Engineer | Photographer
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