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Payment error, dont want to pay but dont know how

New Here ,
May 10, 2024 May 10, 2024

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I recently got the free trial of abode stock and probably since I lacked the 30 dollars on my account at the time the monthly payment should've occured the payment had an error and ever since then it has been emailing me about this error. I do not use abode stock and I want to cancel my plan without paying a penny, how do I do that?

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Plans and purchase

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Community Expert ,
May 10, 2024 May 10, 2024

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As long as there is a payment issue, you can't cancel. Contact Adobe customer care!

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
May 15, 2024 May 15, 2024

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However, if I leave this payment error unfixed, what will happen? I'm willing to have my adobe account suspended rather than pay the monthly payment. Will this have any consequences on my card account however, anywhere else besides my adobe account?

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Community Expert ,
May 15, 2024 May 15, 2024

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The amount that you owe Adobe will continue to build up month by month if you do not officially cancel the subscription. This problem won't go away if you continue to ignore it.

Jill C., Forum Volunteer

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New Here ,
May 15, 2024 May 15, 2024

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If I pay now, do I have a chance to refund the purchase immediately?

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Community Expert ,
May 15, 2024 May 15, 2024

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You must contact Adobe directly for an answer to your questions. 

Jill C., Forum Volunteer

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Community Expert ,
May 15, 2024 May 15, 2024

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Why don't you read my complete message: Contact Adobe customer care!

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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