Plan cancelation

[Arthur2426237030wn]

I have cancelled my plan some weeks ago but adobe keeps trying to charge me and I now the site says that I still have a plan. 

And I cant cancel because when I go in manage subscription it says I need to change payment method. But if I do that they will charge me.

[Luisa5D19]

were you able to solve it? the same thing happened to me.

[EvilBugQueen1]

Hi @Arthur2426237030wn,

When you cancelled your subscription did you receive a confirmation message? You do have to actually cancel the subscription. If there is a problem with your payment method and you have not cancelled the subscription then the billing system will continue to seek a payment.

Please contact customer care, https://helpx.adobe.com/contact.html, for further assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.