Plan cancelation

New Here ,
Apr 30, 2022 Apr 30, 2022

Copy link to clipboard

Copied

I have cancelled my plan some weeks ago but adobe keeps trying to charge me and I now the site says that I still have a plan. 

And I cant cancel because when I go in manage subscription it says I need to change payment method. But if I do that they will charge me.

TOPICS
Plans and purchase , Troubleshooting

Views

40

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 30, 2022 Apr 30, 2022

Copy link to clipboard

Copied

were you able to solve it? the same thing happened to me.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 03, 2022 May 03, 2022

Copy link to clipboard

Copied

LATEST

Hi @Arthur2426237030wn,

When you cancelled your subscription did you receive a confirmation message? You do have to actually cancel the subscription. If there is a problem with your payment method and you have not cancelled the subscription then the billing system will continue to seek a payment.

 

Please contact customer care, https://helpx.adobe.com/contact.html, for further assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

EBQ

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started