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Points lost from Folotia

New Here ,
Oct 31, 2022 Oct 31, 2022

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Hello, I noticed that I no longer have the points that we have transferred from Fotoli. For what reason have they been lost? I spoke to tech support and he offered me to post here. I would like to add that at this point I am not paying for the plan.

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Libraries , Licensing , Plans and purchase

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correct answers 1 Correct answer

Adobe Employee , Oct 31, 2022 Oct 31, 2022

Quota transferred from Fotolia expired after one year.

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Community Expert ,
Oct 31, 2022 Oct 31, 2022

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Did you at one time sync your Fotolia account with your Adobe Stock account? If you did that and have since cancelled your Adobe Stock subscription, you would have lost all unused licenses. 
https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

Jill C., Forum Volunteer

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Adobe Employee ,
Oct 31, 2022 Oct 31, 2022

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Quota transferred from Fotolia expired after one year.

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