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Poor image quality with compression artefacts 526000925

New Here ,
Dec 12, 2022 Dec 12, 2022

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I've purchased some points just to get image 526000925 and once I licensed it and downloaded it turned out it's very poor quality with lots of compression artefacts, unusable as printed in larger format. This are just few examples below:

Roman275451937wj2_0-1670887116211.png

Roman275451937wj2_1-1670887282145.png

But the whole image suffers from high JPEG compression, you can see some random dithering or whatever and then also see transition from different "compression" sections/squares (don't know what's the correct name for it, but it's typical for poor jpegs).

I would like to get this refunded and reported to the author.

 

I would also like to understand how come 1. There's no button when viewing the purchased images to report a problem with it (like, seriously?!) 2. Why do I have to post to community forum a problem with an image and not chat or email customer support (again, seriously?!).

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Asset Quality

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correct answers 1 Correct answer

Adobe Employee , Dec 13, 2022 Dec 13, 2022

Hello, I've verified the issue and granted you a replacement credit. I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

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Community Expert ,
Dec 13, 2022 Dec 13, 2022

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You are here at the right place to report assets of minor quality. I strongly suspect these assets to be AI generated and as such they should be designated as such. The image checking also did fail on theses, as the artefacts are quite visible. 

 

This is for @Contributor1 to confirm and to send the asset for scrutinity to the respective team at Adobe. 

 

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Dec 13, 2022 Dec 13, 2022

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Hello, I've verified the issue and granted you a replacement credit. I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

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