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Poor Quality Vector Looks Ripped Off From Another User

New Here ,
Oct 01, 2018 Oct 01, 2018

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I downloaded AdobeStock_98268514. When I got into the file and looked up close, I discovered a poorly created vector, maybe image traced vector.

Screen-Shot-2018-10-01-at-8.36.34-AM.jpg

I went back to Adobe Stock to find another image, and I found AdobeStock_139308570. Same image, different user, much better quality (blue one). This leads me to believe the first one I downloaded was a rip off of the second one I found.

Screen-Shot-2018-10-01-at-8.39.55-AM.jpg

I wanted to report this and see about getting my credit back.

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Adobe Employee , Oct 01, 2018 Oct 01, 2018
Hi Brenda,We apologize for the inconvenience caused to you.Let me get this file(98268514) checked from the product team. I will update this thread as soon as I hear from them. Appreciate your patience.Regards,Twarita

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Adobe Employee ,
Oct 01, 2018 Oct 01, 2018

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Hi Brenda,

We apologize for the inconvenience caused to you.

Let me get this file(98268514) checked from the product team. I will update this thread as soon as I hear from them. Appreciate your patience.

Regards,

Twarita

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Adobe Employee ,
Oct 08, 2018 Oct 08, 2018

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Hi Brenda,

Sorry for the delay in response. Our product team has confirmed that the vector file is poorly traced. We will notify the contributor about the file so that he can get the file corrected.

Meanwhile, let me add an image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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New Here ,
Oct 08, 2018 Oct 08, 2018

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Thank you!

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Adobe Employee ,
Oct 08, 2018 Oct 08, 2018

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You are welcome!

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