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¿Por qué Adobe Stock me dice: "Tu equipo no dispone de créditos suficientes para este activo."?

New Here ,
Feb 16, 2021 Feb 16, 2021

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Hola buenos días. Cuando se me entregaron las licencias de Adobe Photoshop e Illustrator recibí un mail de bienvenida que decía " incluye acceso ilimitado a imágenes estándar de Adobe Stock." Inicialmente pude disfrutar del servicio, y en las imágenes estándar aparecía un mensaje de "incluído en tu plan". Sin embargo ya no cuento con el servicio y ahora obtendo el mensaje "Tu equipo no dispone de créditos suficientes para este activo.". ¿Significa que superé un límite mensual, que ya no tengo el acceso ilimitado mencionado en el correo de bienvenida? Agradezco mucho su respuesta.

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Licensing, Plans and purchase, Terms of use

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Adobe Employee ,
Feb 16, 2021 Feb 16, 2021

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@Esteban5C22 

I don't see any Adobe Stock subscription associated with the Adobe ID that you are using on the forums. Is it possible you have another Adobe ID that may be associated with your Adobe Stock subscription?

EBQ

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New Here ,
Feb 16, 2021 Feb 16, 2021

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Hi, thanks for answering. 

 

The adobe ID I'm using is: [REMOVED BY MODERATOR] The licenses were given to me on january 18 and from that day I was able to download standard images from Adobe Stock, until now. It is possible that I was on a free trial or that my license provider change the license terms?

 

As I say, the welcome mail I received said that I was getting unlimited adobe stock standard images. 

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Adobe Employee ,
Feb 16, 2021 Feb 16, 2021

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I see that you are part of an organization with Pro Edition products. Please speak to your administrator regarding the status of the subscription. Your administrator may need to contact customer care for assistance.

EBQ

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