Premiere Stock MOGRT edit issues

New Here ,
Oct 26, 2020 Oct 26, 2020

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I purchased and downloaded a MOGRT file from Adobe Stock (AdobeStock_278774062.mogrt), and am having problems editing one of the three text fields. I was able to edit all three font selections, but one of the text fields will not change color. I select the new color in the editor, and it now shows the new color, however, the color doesn't change within the timeline? Has anyone ever ran into this issue before?

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Adobe Employee ,
Oct 28, 2020 Oct 28, 2020

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Hi Triple OG,

Thank you reporting the issue with this file. There is a problem with the control and it will need to be corrected and reposted to the Adobe Stock site. Once it is ready I can grant you replacement "credit" for this file so you can license it again otherwise you can request a refund from our customer care team as you purchased this item on demand. I can assist with connecting you with someone on our customer care team if you require a refund.

EBQ

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Adobe Employee ,
Oct 28, 2020 Oct 28, 2020

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I have sent you a private message please let me know if you require additional assistance.

EBQ

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