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Probeabos scheinen nur eine Falle zu sein

New Here ,
Aug 10, 2020 Aug 10, 2020

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Ich habe mehrere Adobe-Produkte ausprobiert, entsprechende Probeabonnements eingerichtet. Da sich unternehmensintern allerdings anderweitig eine für uns passendere Lösung ergeben hat, haben wir die Probeabos innerhalb einer Woche gekündigt. 

 

Da wir die Programme, Stock und Photoshop, nicht mehr benutzt haben, ist erst in der Quartalsabrechnung aufgefallen, dass die Abos noch bestehen. Das finde ich eine Frechheit, zumal wir jetzt den Jahresbetrag zahlen sollen, sollten wir das nicht gebrauchte und gewünschte Abo beenden wollen. Als wir damals in das Konto geschaut haben, wurden diese Abos nicht mal mehr angezeigt. Da sich das bei mehreren Kollegen so auftut, sieht es fast nach einem System aus. Supportanfragen laufen scheinbar ins Leere. 

Da man hier häufiger von diesem Problem liest - welche Lösungswege wurden euch vorgeschlagen? 

 

Edit: Aus Kulanz erklässt man mir die Strafgebühr für die Kündigung, allerdings konnte mir immer noch keiner sagen, warum die Kündigungen dort nie eingegangen sind. 

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Adobe Employee ,
Aug 10, 2020 Aug 10, 2020

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Hi luisa,

I'm sorry you had difficulty managing your subscriptions. You can always manage your subscriptions from http://account.adobe.com

EBQ

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New Here ,
Aug 11, 2020 Aug 11, 2020

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Hello,

Thank you for the feedback. I know that I can manage my subscriptions in my account, but that doesn't change the fact that I cancelled my subscriptions with one exception and they suddenly reappear and cost me money, although I never wanted to. In the meantime, customer service told me that I probably tried to cancel the payment method. I have rarely heard such nonsense and am really annoyed.

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Adobe Employee ,
Aug 11, 2020 Aug 11, 2020

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If your subscription was successfully cancelled you would have received a confirmation message. I don't see that any cancellation was completed prior to your most recent cancellation. I'm sorry for any confusion.

EBQ

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New Here ,
Aug 14, 2020 Aug 14, 2020

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That's the point, why aren't there any notifications? I have read in many blog posts that I am not the only one who simply CANNOT cancel, if it were that simple, not so many customers would have had to pay the posts even though they did not want the subscription. I think it's a real pity that I had to spend so much money because there are "no reports of cancellation" in your system. 

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Adobe Employee ,
Aug 14, 2020 Aug 14, 2020

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Without additional information on how you intiated that cancellation there isn't much that can be done. Honestly if I knew what path you took to cancel the first time I might be able to figure out why the cancellation wasn't successful.

EBQ

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New Here ,
Aug 18, 2020 Aug 18, 2020

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I went to account.adobe.com and clicked on "My subscriptions", then "Manage subscriptions" and then "Cancel subscription". I refuse to accept the response from customer service that I tried to cancel the payment method.

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Adobe Employee ,
Aug 18, 2020 Aug 18, 2020

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I'm sorry you had difficulty. We often have cases where people commit to the 1 year subscription and then try to mess with the payment method and say they cancelled. I'm glad you were able to finally cancel.

EBQ

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New Here ,
Aug 19, 2020 Aug 19, 2020

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How do I get back the unduly paid contributions? We are talking here about several hundred euros, because the problem does not only concern me, but also a colleague.

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Adobe Employee ,
Aug 19, 2020 Aug 19, 2020

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Your colleague would need to contact customer care for assistance. Contact Customer Care 

EBQ

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New Here ,
Aug 20, 2020 Aug 20, 2020

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Well, what about my money?

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