Problème enregistrement photo

New Here ,
Oct 22, 2018 Oct 22, 2018

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Bonjour, j'ai acheté une photo sur ADOBESTOCK n°106799650

Il y'a bien écrit que je l'ai acheté mais impossible de l'enregistrée dans mon ordinateur. Il y'a écrit " le téléchargement débutera sous peu" mais ca ne fonctionne pas.

J'ai lu le guide d'aide mais même en me déconnectant rien ne change.

J'ai aussi vidé le cache de mon ordinateur, le problème persiste.

Pourriez vous m'aider s'il vous plait ?

Merci

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Adobe Employee , Oct 22, 2018 Oct 22, 2018
Hi Rhaled,I apologize for the troubles that you've been facing with downloading the file from Adobe Stock.Please try the steps as mentioned in the post above and also try connecting to a different network or via different browser.Let me know if the issues persists.Regards,Sheena

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Community Beginner ,
Oct 22, 2018 Oct 22, 2018

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Bonjour,

Je ne sais pas si tu as déjà essayé de faire ceci, mais en haut à droite de ton écran, là ou il y a les information de ton profil, clique sur "Historique des licences".

Du moins quand j'ai eu des soucis comme cela je n'hésitais pas à faire comme cela.

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Adobe Employee ,
Oct 22, 2018 Oct 22, 2018

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Hi Rhaled,

I apologize for the troubles that you've been facing with downloading the file from Adobe Stock.

Please try the steps as mentioned in the post above and also try connecting to a different network or via different browser.

Let me know if the issues persists.

Regards,

Sheena

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