Problem with Adobe Stock

[michele25mimi]

ADOBE is still taking our money to purchase the images.  Would be moral to not take money/orders for images until you've fixed the problem ADOBE.  At present, consumers are out of pocket for an image (or ten) they can't use.  Poor form ADOBE

[Abambo]

I’ve now refused 3 of your 4 posts, all the same. Please post only once. And please post also your problem, so that someone can help you.

[EvilBugQueen1]

Hello M.M.,

Can you please provide details regarding the issue you are having? Using your Adobe ID I can see that you have an active 10 image Adobe Stock subscription. How can we assist you?

EBQ

[michele25mimi]

Some of the images I have paid for still have the Adobe watermark on them.

Can you go through my library and remove all W’marks please?

[EvilBugQueen1]

Hi M.M.,

If the assets are licensed then when you download the file or open the file with a Creative Cloud application you won't see a watermark. So tell me in what context are you seeing the watermark on one of your files?

EBQ

[michele25mimi]

Please have a look at the images i have paid for.  The watermark is still

visible.  I want to be able to print them WITHOUT the watermark.

Please respond.

Michele

<moderator: deleted e-mail>

[EvilBugQueen1]

Hi M.M.,

I can only see that you have licensed assets I do not know how you are seeing the files on your machine or where you are seeing the watermark. Without further information from you regarding the context of where you are seeing the watermark I cannot assist you.

EBQ