Problem with file AdobeStock_86982732

Report · Jan 15, 2019

Hi,

I have purchased this item (AdobeStock_86982732) and I can't open it. It seems it have some problem.

Could you help me?

Thank you,
Regards

Luis

Report · Jan 15, 2019

Hi Luis,

That file is an Adobe Illustrator file. Are you trying to open it in Illustrator? If so is there an error message or anything?

Report · Jan 15, 2019

Yes, of course I'm trying to open it in Illustrator. I've never seen this message before.

Report · Mar 29, 2019

Please Contact Customer Care for more help!

Report · Jan 15, 2019

Hi Luis,

Sorry to hear that.

I have checked the file and opened the file in Illustrator CC 2019 at my end and did not encounter any issues.

Could you please let us know with which application are you using this file with?

Also, is there an error which you get while opening this file? If yes, please share a screenshot so that we can further assist you.

Regards,

Twarita

Adobe Support Community