• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Problem with inovice in Poland

New Here ,
Jun 11, 2019 Jun 11, 2019

Copy link to clipboard

Copied

I bought 5 pictures and I paid 49,14 Euro. But in invoice I have only Net amount 39,14 Euro without VAT.

My accountant told me that I should have 49,14 Euro in invoice.

Do you have similar problem? What should I do?

Views

460

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jun 18, 2019 Jun 18, 2019

The invoice is now available in your account.

Also, I've emailed you the same.

Votes

Translate

Translate
Community Expert ,
Jun 11, 2019 Jun 11, 2019

Copy link to clipboard

Copied

The invoice should be what you paid for minus banking fees and conversion fees.

Contact Customer Care after having checked what fees your bank took...

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 11, 2019 Jun 11, 2019

Copy link to clipboard

Copied

In Polish law finance should by full amount 49,14 Euro.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 11, 2019 Jun 11, 2019

Copy link to clipboard

Copied

I asked consultant in chat. Stil I have net amount 39,14

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 11, 2019 Jun 11, 2019

Copy link to clipboard

Copied

what assets did you buy and how?

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 11, 2019 Jun 11, 2019

Copy link to clipboard

Copied

5 pictures, i paid by credit card

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 12, 2019 Jun 12, 2019

Copy link to clipboard

Copied

What I assume: You bought 5 credits for 39,95+VAT. So the invoice should show the amount of 39,95 and separately the corresponding VAT of whatever amount that is.

If that is not the case, you need to Contact Customer Care for this.

Not only Polish law expects to have all amounts on your invoice. If there is a VAT exempt because you provided a VAT number as of part of your business, the invoice should state that too.

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 12, 2019 Jun 12, 2019

Copy link to clipboard

Copied

Thank you. Consultant told me:

At present we are not able to provide you the amended invoice.

As your subscription in cancelled status

I can understand but as your subscription was in cancelled status this is the reason I was not able to help u further

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 12, 2019 Jun 12, 2019

Copy link to clipboard

Copied

https://forums.adobe.com/people/IBCS+Poland  wrote

Thank you. Consultant told me:

At present we are not able to provide you the amended invoice.

As your subscription in cancelled status

I can understand but as your subscription was in cancelled status this is the reason I was not able to help u further

That's not correct. Credits are no subscription and in all cases should Adobe be able to provide a correct invoice.

I will escalate this.

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 13, 2019 Jun 13, 2019

Copy link to clipboard

Copied

When contacted, make sure that the contact is Adobe staff (STAFF badge and Adobe logo with the name).

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 17, 2019 Jun 17, 2019

Copy link to clipboard

Copied

Hi there,

I understand the issue here. We're trying to track the invoice which shows the charge as you're asking.

It's taking sometime. Appreciate your patience.

Regards,

Sheena

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 18, 2019 Jun 18, 2019

Copy link to clipboard

Copied

The invoice is now available in your account.

Also, I've emailed you the same.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 19, 2019 Jun 19, 2019

Copy link to clipboard

Copied

Thank you very much for you help!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 19, 2019 Jun 19, 2019

Copy link to clipboard

Copied

LATEST

Adobe consultant solved my problem! Thank you!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started