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Problem with inovice in Poland

New Here ,
Jun 11, 2019 Jun 11, 2019

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I bought 5 pictures and I paid 49,14 Euro. But in invoice I have only Net amount 39,14 Euro without VAT.

My accountant told me that I should have 49,14 Euro in invoice.

Do you have similar problem? What should I do?

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correct answers 1 Correct answer

Adobe Employee , Jun 18, 2019 Jun 18, 2019
The invoice is now available in your account.Also, I've emailed you the same.

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Adobe Community Professional ,
Jun 11, 2019 Jun 11, 2019

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The invoice should be what you paid for minus banking fees and conversion fees.

Contact Customer Care after having checked what fees your bank took...

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jun 11, 2019 Jun 11, 2019

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In Polish law finance should by full amount 49,14 Euro.

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New Here ,
Jun 11, 2019 Jun 11, 2019

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I asked consultant in chat. Stil I have net amount 39,14

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Adobe Community Professional ,
Jun 11, 2019 Jun 11, 2019

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what assets did you buy and how?

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jun 11, 2019 Jun 11, 2019

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5 pictures, i paid by credit card

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Adobe Community Professional ,
Jun 12, 2019 Jun 12, 2019

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What I assume: You bought 5 credits for 39,95+VAT. So the invoice should show the amount of 39,95 and separately the corresponding VAT of whatever amount that is.

If that is not the case, you need to Contact Customer Care for this.

Not only Polish law expects to have all amounts on your invoice. If there is a VAT exempt because you provided a VAT number as of part of your business, the invoice should state that too.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jun 12, 2019 Jun 12, 2019

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Thank you. Consultant told me:

At present we are not able to provide you the amended invoice.

As your subscription in cancelled status

I can understand but as your subscription was in cancelled status this is the reason I was not able to help u further

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Adobe Community Professional ,
Jun 12, 2019 Jun 12, 2019

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https://forums.adobe.com/people/IBCS+Poland  wrote

Thank you. Consultant told me:

At present we are not able to provide you the amended invoice.

As your subscription in cancelled status

I can understand but as your subscription was in cancelled status this is the reason I was not able to help u further

That's not correct. Credits are no subscription and in all cases should Adobe be able to provide a correct invoice.

I will escalate this.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Community Professional ,
Jun 13, 2019 Jun 13, 2019

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When contacted, make sure that the contact is Adobe staff (STAFF badge and Adobe logo with the name).

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Jun 17, 2019 Jun 17, 2019

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Hi there,

I understand the issue here. We're trying to track the invoice which shows the charge as you're asking.

It's taking sometime. Appreciate your patience.

Regards,

Sheena

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Adobe Employee ,
Jun 18, 2019 Jun 18, 2019

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The invoice is now available in your account.

Also, I've emailed you the same.

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New Here ,
Jun 19, 2019 Jun 19, 2019

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Thank you very much for you help!

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New Here ,
Jun 19, 2019 Jun 19, 2019

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Adobe consultant solved my problem! Thank you!

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