Problems with Stock licensing

[AForan]

Can someone please advise how I initiate a chat with an Adobe support agent.  I am signed into my account but cannot see a chat option for support, the Help Feature is taking me around in circles and I am getting frustrated as I am having an issue with my Stock Licencing and cannot access content I need to download, even though I am fully paid up to both CC with a valid licence and a monthly Plan for Stock images.

[kglad · Accepted solution]

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<moved from using the community>

[Abambo]

If the chat window

does not pop up with @kglad's link, use a different browser or a different device.