Purchased 2 extended licenses for adobe stock photos by accident

New Here ,
Aug 13, 2020 Aug 13, 2020

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Hello. I purchased 2 adobe stock extended license photos today by accident and im not sure how to fix it.

 

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Adobe Employee ,
Aug 13, 2020 Aug 13, 2020

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Please only label with topics appropriate for your question. Adding unrelated topics will not expediate our response and will just cause us to remove them.

Extended licenses require you to confirm that you are purchasing the license. Can you explain how this was an accident?

EBQ

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New Here ,
Aug 15, 2020 Aug 15, 2020

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I believe that i may have purchced them by accident by using my phone. It may have done this by accident.

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Adobe Employee ,
Aug 17, 2020 Aug 17, 2020

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Hi Al5E82,

I'm sorry that this happened. Unfortunately we cannot assist you with a refund here but you can reach out to customer care: https://helpx.adobe.com/contact.html for additonal assistance. Start with the chat icon in the lower right corner of the browser. Do explain how this happened, when you talk to the agent.

EBQ

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