Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Purchased 5 Adobe Stock photos however 1 of them was empty when I open the AI file. Pls help

New Here ,
Oct 03, 2019 Oct 03, 2019

Copy link to clipboard

Copied

Just purchased 5 Adobe Stock photos however 1 of them was empty when I open the AI file.  What should I do ? 

Photo ID # 175667639

Author: sa6kaa

Please kindly help. Thanks

Views

119

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Oct 04, 2019 Oct 04, 2019
Hi S., Thank you for the additional information. You would need Illustrator to be able to use this particular file. I have granted you a replacement license so you can choose a different image. Since you are using Photoshop I would recommend looking for JPEG assets as opposed to .ai/.EPS. If you filter for Asset type = images and Subcategory = illustrations using the panel on the search results page you'll see JPEGs in your search results. You can confirm the file is a JPEG by clicking on the th...

Likes

Translate

Translate
Adobe Employee ,
Oct 03, 2019 Oct 03, 2019

Copy link to clipboard

Copied

Hi S.,
I have checked the file, I see an issue with the preview of the file but not with the licensed asset. Are you opening the file in Illustrator and do you have the latest version of that app?

 

EBQ

EBQ

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 04, 2019 Oct 04, 2019

Copy link to clipboard

Copied

Hi EBQ, I am using this Adobe Photoshop CC 2017 Version: 2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967 x64. This is the error message when I opened the file: This is an Adobe Illustrator File that was saved without PDF content. To place or open this file in other applications m it should be re-saved from Adobe Illustrator with the “ Create PDF Compatible File” option turned on. This option is in the Illustrator Native Format options dialog box, which appears when saving an Adobe Illustrator file using the Save As command. Please kindly advise what should I do. Many Thanks Syd987

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 04, 2019 Oct 04, 2019

Copy link to clipboard

Copied

Hi S.,

Thank you for the additional information. You would need Illustrator to be able to use this particular file. I have granted you a replacement license so you can choose a different image. Since you are using Photoshop I would recommend looking for JPEG assets as opposed to .ai/.EPS. If you filter for Asset type = images and Subcategory = illustrations using the panel on the search results page you'll see JPEGs in your search results. You can confirm the file is a JPEG by clicking on the thumbnail.

clipboard_image_1.png

 

EBQ

 

EBQ

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 07, 2019 Oct 07, 2019

Copy link to clipboard

Copied

LATEST
Hi EBQ / Abambo, Thank you s o much for all the information. I understand more of how it works now. Really appreciated for the replacement license. Many Thanks Wish you both have a nice day!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Oct 05, 2019 Oct 05, 2019

Copy link to clipboard

Copied

In addition to EBQ‘s answer: Photoshop (and also Indesign and other software) do not read the Illustrator file format, but only the embedded PDF. It‘s very unfortunate that you cannot see before licensing if the PDF data is embedded or not. It would also be in any contributors interest to include that data, as I don‘t think that it gets stripped off when uploading the file to stock.
ABAMBO | Hard- and Software Engineer | Photographer

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started