Purchased graphic templates are nowhere to be found

[PriDom]

Hi,

I have a business license for my work, so we can purchase premium content from Adobe. I am working in Premiere Pro for a digital ad. I purchased a premium graphics template from within Premiere Pro. I see the blue dollar change to a blue check mark verifying the purchase. However, the graphic is nowhere to be found. If I pull the graphic from the graphics templates panel onto the timeline, I get an error message. If I try to find the file in the media bin, it's not there. I tried to find the file on my computer in the Premiere folder, it's not there. I have gone into my Adobe Cloud libraries where all my other purchased Adobe assets reside, it is not there. I have looked everywhere for this graphics template and it is nowhere to be found. Can someone please help me find this purchased premium graphics template?

[Ann Bens]

Moved discussion to Adobe Stock forum for better help.

[Annika Koenig]

can you tell me the name of the template? It should get downloaded to your Local Templates folder under "my Templates" next to the Adobe Stock tab. You can sort that by Recent and then you should see it at the very top.

And what error message are you getting when you try to drag and drop it to from the Stock tab to the timeline?

Can you find and download the Mogrt from https://stock.adobe.com?

[PriDom]

Hi Annika,

I get this error message every time.

This is what I see in my "My Templates" panel with "Recent" selected.

This is what I see at the link you provided. I don't remember purchasing any of those assets. And I don't see the "Sliding Pop Art Title" I purchased as a test. I am really at a loss here. Any ideas as to what is going on and how to remedy it? Thank you.

[Theresa Rostek]

Hey @PriDom,

The assets in your Local are pre-installed with Premiere Pro, but it looks like nothing is getting downloaded, hence the error message. A test you could try is in the Adobe Stock tab, select the free checkbox and drag and drop one of those onto your timeline. I'm curious if there's something specifically happening with paid downloads for your account.

Can you look in your License History on the Adobe Stock site? (Click you avatar, it's under there). This should show us if things are licensing to your account. If they are, you can download your licensed files there as a workaround in the meantime. You can also license and download from Adobe Stock and then install the mogrts to Premiere Pro as another workaround.

Has this issue always happened, or it just started happening? Is it happening to anyone else on your business account?

Thanks!
Theresa

[PriDom]

Hi Theresa,

I tried the "Free" assets and that worked. I was able to drag onto timeline with no problem, and it appeared in my media bin. 

I looked at the "License History" and although I can see everyone in my organization's downloads, I can see the assets I have purchased and download them. I was able to import them, although the program said it put them in my "Graphics Templates" panel. 

I am still confused as to why my purchased content is not showing up in my "My Templates" panel, or why I cannot drag them onto my timeline.

This is actually the first time I am working with mogrts for this organization (I mostly do print design) and the video guys use Envato assets for their projects, so I am the first person to stumble across this scenario. But this has helped me so much in the meantime! Thank you! If I can get a solution to the "My Templates" panel, it would save me some steps. 

[CFS the Stock API Guy]

Hi @PriDom. 

To have the Mogrt show up in My Templates, you can install them locally from your desktop. First, go to the Stock website, find the asset and click the re-download button. It will save somewhere on your desktop as a *.mogrt file. 

Then open the Graphics Templates panel in Premiere, and click the install button (I believe it has a plus icon on it). Navigate to where you saved the Mogrt, and install it.

After that, it should appear in your local templates. This help article gives more steps and also reveals the internal locations of these folders:
https://helpx.adobe.com/premiere-pro/using/motion-graphics-templates.html

Thanks,

Christopher