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purchased same asset twice

Community Beginner ,
Nov 20, 2022 Nov 20, 2022

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Hello,
I don't really know how to contact support so I post it here.
I've had a few issues on adobe stocks where the website wasn't properly loading and somehow I've purchased the same asset twice.

This should probably not be possible and now I lost the last one of my 10 monthly tokens.
The asset which was purchased twice is  #544450865   

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Licensing , Plans and purchase , Troubleshooting

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correct answers 2 Correct answers

Community Expert , Nov 21, 2022 Nov 21, 2022

May be I can tag also @joon.Stock !

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Adobe Employee , Nov 21, 2022 Nov 21, 2022

I will follow up, thank you

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Community Expert ,
Nov 21, 2022 Nov 21, 2022

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Are you sure about that? For buying twice, you should need to pass via the licenced items and relicence!

 

I suppose that @EvilBugQueen1 is interested in this.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Nov 21, 2022 Nov 21, 2022

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This screenshot shows the issue and both took each 1 monthly asset from me.
Please ignore that the screenshot is from paint. I'm on my work windows pc.
I've cropped the parts that are unrelated to this issue.

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Community Expert ,
Nov 21, 2022 Nov 21, 2022

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That's a nice screenshot! You will need to wait until the really nice and friendly EvilBugQueen starts her workday. 

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Nov 21, 2022 Nov 21, 2022

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May be I can tag also @joon.Stock !

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Nov 21, 2022 Nov 21, 2022

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thanks so much for pinging joon 🙂
I've got a replacement license via private message.

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Community Expert ,
Nov 21, 2022 Nov 21, 2022

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LATEST

You're welcome. 😉

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Nov 21, 2022 Nov 21, 2022

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I will follow up, thank you

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Community Beginner ,
Nov 21, 2022 Nov 21, 2022

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Thank you :four_leaf_clover:

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