purchases

[warren_6810]

I can't find my purchases in my library. What is going on?

[kglad]

stock purchases or something else?

[warren_6810]

Stock

V/r,

Warren Pennicooke
U.S. Army (Ret)
Independent Military Consultant | Author [weblink removed]

[jane-e]

@warren_6810 

I've moved your post from Creative Cloud Desktop to the Adobe Stock forum.

Jane

[warren_6810]

Thanks

V/r,

Warren Pennicooke
U.S. Army (Ret)
Independent Military Consultant | Author

[Weblink removed for the second time. Please do not post it again.]

[kglad]

@warren_6810 

do not reply by email, or remove your signature before sending.

[Abambo]

Your purchases only go to the library when you have configured your account as such. You can redownload your purchased assets by checking the license history: https://stock.adobe.com/Dashboard/LicenseHistory

May be you could explain more in depth what you are missing, if the link above does not help..

[warren_6810]

Thanks, but that link is not opening even after manually typing it in or copy-paste

[kglad]

@warren_6810 

contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[jane-e]

Thanks, but that link is not opening even after manually typing it in or copy-paste

By @warren_6810

What happens when you simply click Abambo's link instead of re-typing or copy/paste? I just tested and it works for me.

Jane

[Jill_C]

The link worked for me - took me right to my License History page.

[kglad]

@warren_6810 

try a different browser before contacting support.

[Abambo]

You need to be signed in to your Adobe account, for this link to work. It may well be that your firewall (or add blocker) blocks some addresses. You could try first, by disabling all add ons to your browser, and then using the link. You could also try on a different network (home, work, cell) or a different computer (laptop, desktop, phone, tablet). (You could also disable your firewall, but I would not recommend staying like that for an extended time. The firewall is an essential tool to protect your computer, but if it is overconfigured, it can block useful addresses, too).

The link brings you right to the licensing history. Even if you do not have any stock assets as with one of my accounts:

Please give us a screenshot of the error you get.