Purchasing issues

New Here ,
Sep 10, 2021 Sep 10, 2021

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I am trying to get a few issues resolved with Adobestock. I have an acct handler but his phone is constantly on voicemail and the number on the website doesn't lead anywhere. Based in the UK is there a number I can call or contacy to get some issues ironed out? It seems Adobestock are uncontactable at the moment. Has anyone else had any issues?

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Adobe Community Professional ,
Sep 10, 2021 Sep 10, 2021

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Adobe stock works fine currently.

 

If you need to contact Adobe support: Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Sep 13, 2021 Sep 13, 2021

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Hi @parunar35994508,

I see that you are a business customer and that you have credits under your enterprise account. Let me see if I can find someone to assist you.

EBQ

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Adobe Employee ,
Sep 14, 2021 Sep 14, 2021

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My mistake the enterprise contract expired in 2020.  You will need to reach out to customer care as mentioned above.

EBQ

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