Question Regarding Extended License and IP Concern

[qb67]

Hello,

I’m reaching out regarding a situation I’m currently facing involving one of the images I licensed through Adobe Stock with an Extended License. The image was used as part of a product in my art and poster business, and I recently received an IP-related concern regarding its usage.

I would appreciate any guidance on how to proceed or whom I can contact directly about this issue. If there is a specific team that handles questions related to license terms and third-party concerns, I’d be grateful to be directed to them.

Thank you very much for your time and support.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[Jill_C]

I don't think you'll receive any legal advice or guidance from Adobe; however if you require assistance in obtaining proof of the license to use the asset, they will probably supply that.

[qb67]

Thank you. Unfortunately, I haven't been able to find the right contact person or department at Adobe for this issue. I need to explain the situation in detail, as customer support did not fully understand my request.

[Abambo]

Well, if you explained as above, I can understand the agent. Did you get a copyright strike from someone pretending to be the rights' owner?

[qb67]

Thank you for your response. I actually provided a more detailed explanation to the support agent. I kept my comments here brief because I prefer not to mention company names in a public forum.

To clarify: the issue concerns a trademarked sign that appears in an image I licensed with an Extended License from Adobe Stock. The trademark owner, through the intellectual property firm representing them, submitted a complaint which resulted in the removal of my product listing from the e-commerce platform.

I’m now trying to reach the correct contact at Adobe to discuss this issue further and clarify the scope of use under the Extended License.

[Abambo]

In general, assets that are licensed on Adobe stock should be clear of any trademarks, except for all editorial use only assets. That's independent of the licence type you take.  Let's see if @Liza5C0C or @Riya123 can help here.

[qb67]

Thank you so much. I really appreciate your support! 🙏

[Abambo]

You're welcome.

[qb67]

I tried to send a message, but unfortunately, I’m unable to send a private message. Would it be possible for @Liza5C0C or @Riya123 to message me so I can explain the situation in a reply?

Thank you so much!

[qb67]

Just following up on my earlier message — I’m still unable to send a private message, probably because I’m new to the forum.
Would it be possible for @Liza5C0C or @Riya123 to message me so I can explain the situation in a reply?

[Abambo]

I’m still unable to send a private message, probably because I’m new to the forum.

By @qb67

That may be true. A defense method to avoid having new members doing phishing operations as happens hell too often. Unfortunately there is always a drawback. 

You tagged them, I did tag them. When they come on-line, they will react. There is unfortunately no way for us to know their work schedule. 

[Riya123]

hi @qb67 , Please check your message for contact. Thank you!! 

[qb67]

Hi @Riya123,

Thank you so much for your message! Unfortunately, I realized that I’m unable to reply to private messages, so I’m responding here instead.

I’ve tried emailing the address you mentioned, but I received an automatic reply indicating that the email address is for internal use only by Adobe employees, and I will not receive a response from that alias.

I’ve been trying to resolve this matter for three days now, and it’s quite urgent. I would really appreciate your assistance in reaching the correct contact or department that can help resolve this issue.

Thank you for your time and support. I look forward to your prompt response.

Best regards.

[qb67]

Hi @Riya123

I wanted to follow up regarding my previous attempts to contact you, as I am unable to send private messages, which is slowing down the process.

The matter I need to discuss is quite urgent and important, and I would greatly appreciate any assistance you can offer in helping me reach the appropriate contact or department. Since I cannot send a private message, I would be happy to explain the situation via email if you're able to provide a direct way for me to share the details.

Thank you for your time and assistance!

[Jill_C]

Why can't you send a private message? Just click the email icon on the upper right corner of this screen.

[qb67]

"You have reached the limit for number of private messages that you can send for now. Please try again later."

Even if I don't send any messages, I keep getting this error. A little while ago, it let me send one test message, but when I tried to send a second one, I got the same error again.

[qb67]

It seems like I can only send one message per day. @Riya123, I explained the issue to you via private message. Thank you so much.

[Abambo]

Why can't you send a private message? Just click the email icon on the upper right corner of this screen.

By @Jill_C

It may be a restriction for new users, to avoid spamming.