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"Assets" dissappeared

New Here ,
Oct 18, 2022 Oct 18, 2022

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I have been subscribing to adobe stock for a long time, I had 50+ assets available to download. Suddenly it says "10". What happened with the rest of them? 

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Account management , Plans and purchase , Troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Oct 18, 2022 Oct 18, 2022

You've recently switched plans. If your old plan was closed while in goodstanding you qualify to retain your license quota from your closed Adobe Stock subscription. Please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presen

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Adobe Employee ,
Oct 18, 2022 Oct 18, 2022

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You've recently switched plans. If your old plan was closed while in goodstanding you qualify to retain your license quota from your closed Adobe Stock subscription. Please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

EBQ

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New Here ,
Oct 25, 2022 Oct 25, 2022

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I have contacted them and got not help. Had a long discussion and they promised to call me (never did) and only got an email that they are working on it. No news in 5 days anymore. 

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Adobe Employee ,
Oct 26, 2022 Oct 26, 2022

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Hi @lailak74975023,

I apologize that no one has gotten back to you regarding your case. For future reference your case number is ADB-26477486-B6V0. I'll reach out to customer care on your behalf and see if we can get an update for you.

EBQ

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