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"back" button total failure

Community Beginner ,
Aug 14, 2019 Aug 14, 2019

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The back button does NOT work when using the Adobe stock website.

99.9% of the time it brings you back to either the page you were on 10 pages ago, or it brings you in a loop back and forth between a few pages (none of which are the one you want), and the WORST is when it brings you basically back to the Adobe Stock homepage. It looks like it should still be searching for results based on what I input, and yet every single result on the first page is not even remotely relevant. So NOW I have no way to go back and find the image I want to find.....  How does a 'Back' button not work in 2019?!?!?! And repeatedly, consistently NOT working.... It's BEYOND frustrating, and the only remedy is to just open absolutely every click in a new tab or window, which is absurd. This is more than a bug - this is just a website completely failing to work.

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Adobe Employee ,
Aug 14, 2019 Aug 14, 2019

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Hi A.,

Thank you for the feedback, can you please tell me what browser you are using when this occurs?

EBQ

EBQ

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Community Beginner ,
Sep 16, 2019 Sep 16, 2019

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Have tried in Chrome, Firefox and internet explorer. It doesn't work.

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Adobe Employee ,
Aug 14, 2019 Aug 14, 2019

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Providing us one example user case failure will certainly help us to investigate for further analysis.

Thank you,

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Explorer ,
Sep 16, 2019 Sep 16, 2019

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I have exactly the same issue and it's a terribly inefficient waste of time. I was googling the issue which is what brought me here. Looks like I'm not alone. If my client didn't have an account for images I wouldn't use Adobe stock for this reason alone. The back button never brings me to the previous page. Even if I choose a previous page to go to, it brings me way back to the very first search item I entered. I don't want to click on "similar images" because then I will lose my place for sure. Using Firefox.

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Community Beginner ,
Sep 16, 2019 Sep 16, 2019

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Just browse your own website, and they try hitting the back button. This certainly cannot be an issue for your USERS only!

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Explorer ,
Mar 08, 2021 Mar 08, 2021

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Well it's 2 years later and still having the same issue and it's slowing down my work incredibly. One day Adobe opens up a new page in the browser to look at a "Series", the next day it doesn't and hitting the back button takes me to the home page.

 

To be very specific, if I click on "more from this series" or "more from this model" I can view the photos in these series, but I can't get back to my main search. If I hit the back button, it takes me to the home page and my initial search is gone. I've tried choosing a previous page from my search and still it takes me to the home page.

 

How can anyone get any work done when they have to start a search from page one every single time they decide to have a look at a series? No more clicking on any "see more from..." for me. I've wasted enough of my time.

Please fix, it's ridiculous and no other stock photo site has this issue.

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Adobe Employee ,
Mar 09, 2021 Mar 09, 2021

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Thank you for your feedback. I have forwarded your message to our product management team.

EBQ

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