"There was an error processing your request" error

[Dahyun29820853jnrm]

Hi! It's my first time using adobe stock and although I purchased my license, the website denies my request whenever I try to download something. I don't know what to do and I'm hoping for any advice or support 😞

[Abambo]

Did you try the following:

• logoff/logon
• clear cache and cookies
• change the browser
• change the computer/tablet/phone
• change the network: from office to private or cell.

You may contact Adobe customer service if you can't solve your problem yourselv with above tips. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

[Liza5C0C · Accepted solution]

@Dahyun29820853jnrm - We are sorry for the inconvinience. This issue has been reported to the appropriate team. We will provide an update once hear back from them.