"Transparent" background not transparent

New Here ,
Apr 10, 2020 Apr 10, 2020

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I bought two adobe stock vector images today, both of which said they were vector files with transparent background and both are showing the checkerboard background. I tried looking to see if there was a layer I could delete and there was not. Is there a way to solve this? I opened both images in both illustrator and photoshop and couldn't find multiple layers in either program on either image.

Stock ID 329576365

Stock ID 333782899

 

Screen Shot 2020-04-10 at 9.31.26 PM.png

 

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Adobe Community Professional ,
Jul 14, 2020 Jul 14, 2020

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Hi Jennifer,

Sorry about the late response to your post. Have your tried the suggestion at https://community.adobe.com/t5/stock/refund/td-p/11241286?page=1 ?

 

Best wishes

JG

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