"You'll be able to manage this plan shortly"

[angelyu42]

Hello, can someone please help me cancel my plan. It won't let me manage it as it displays the message "You'll be able to manage this plan shortly"

[twaritar3263062]

Hi there,

I see you have an Adobe account under the same ID as with forums.

I have checked your account details and noticed that you had signed up for Acrobat Pro DC subscription on 23 Mar 2019. The subscription has already been cancelled.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

[richardc96390077]

Hi, Would you please cancel my subscription as well? Thanks!

[Abambo]

How to cancel your Adobe Creative Cloud plan or membership

[twaritar3263062]

Hi Richard,

I see you have an Adobe account under the same ID as with forums.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 27 Mar 2019.

Please check your private message for more information.

Regards,

Twarita

[rexh51151579]

Hello please also cancel my subscription as well thank you.

[gracel19851237]

Hi, same issue here, please cancel my subscription too please. thanks

[Abambo]

Please see here: Re: "You'll be able to manage this plan shortly"

[davidg70536135]

Hi, Would you please cancel my free trial as well? Thanks!

[Abambo]

Please see here: Re: "You'll be able to manage this plan shortly" .

If you still have trouble: Contact Customer Care

[claudial95241963]

Hi I am also experiencing this issue, could you please cancel my subscription too. Thanks

[karak89265835]

Having the same issue, please cancel my plan

[BenneKnudsen]

Please cancel my plan aswell

[alexc45059808]

I'm having the same problem like everyone else... Is this how you expect people to keep paying for those subscriptions?

"You'll be able to manage this plan shortly"... did you add a 24 hour delay by any chance? so people can't cancel immediately after subscribing for a trial? You expect us to forget about it and you hope well be charged in 7 days if we forget to cancel?

Not very nice, is it?

[jdstitt]

Hi,

I would like to cancel my plan but I have not been given the option to do so. Can someone please help me out and cancel my subscription before my trial runs out?

Thanks

[Abambo · Accepted solution]

See here: Cancel your Adobe Stock membership

If that does not work: Contact Customer Care

nB you cannot cancel if there are payment issues.

[bryannak12087790]

Could you please cancel my free month trial too please.. It won't allow me

[Abambo]

see here: 4 weeks ago

[fabiennew50427843]

Hi Adobe Team, I would also like to cancel my plan (Acrobat Pro DC). I'm unable to cancel myself (u'll be able to manage your plan shortly) and I really want to cancel before the trial expires!

Thanks

Cheers,

Fabi

[andrewpikework]

Same for me, it looks like they're stopping me cancel my subscription by blocking me with this message.  I'm not sure this is entirely legal?

[Abambo]

Nobody is stopping or blocking you. At least not for such a message. See here: 4 weeks ago

[eirinid80577436]

Hello, I just did my adobe acrobat pro free trial but I don't want it, I really want to cancel it immediately. Just like I can see for everyone, I cannot manage my plan. Please give me access to mange it, or just cancel my subscription and send me a confirmation for it.

Thank you,

Eirini

[fabiennew50427843]

I talked to the customer service in the chat and they said that you are not able to manage your subscription plan before Adobe received the payment for the first month.... I was able to cancel it approx. 24 hours after my payment (which Adobe refunded a few days later...)

Although resolved, this is a very complicated and frustrating way to try to keep customers (as I guess many of them just forget about cancellation on time...)

[Abambo]

fabiennew50427843  wrote

I talked to the customer service in the chat and they said that you are not able to manage your subscription plan before Adobe received the payment for the first month....

That’s a false indication. You are able to cancel the first (free) month.

[fabiennew50427843]

Yes you are, but still I had to pay in advance! And after my cancellation, Adobe has refunded this amount. Maybe there are different options of plans, but I had definetely chosen the free trial...

[tzamro]

Hi, I'd like to cancel my subscription also as it's not what I wanted but I can't due to the same issue as the original poster.