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Quota not correct

Community Beginner ,
Aug 10, 2023 Aug 10, 2023

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@WendellaBee Having a similar problem here with a corporate account. It says I have 10 free downloads, but 0 available in my account. I can access my libraries, but not download new assets.

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correct answers 1 Correct answer

Adobe Employee , Aug 15, 2023 Aug 15, 2023

Merged with a post from your colleague.

@Supriti5EE6 please contact the organization's administrator. You might want to start with your corporate HelpDesk.

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Adobe Employee ,
Aug 10, 2023 Aug 10, 2023

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Hi @jessb14588354,

Could you provide a screenshot of where you see 10 free downloads vs. 0 in your account?

Thanks,

 

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Community Beginner ,
Aug 11, 2023 Aug 11, 2023

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10 free.png

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Adobe Employee ,
Aug 14, 2023 Aug 14, 2023

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Hi @jessb14588354,

That "Get 10 free" is an offer for you to purchase a 10 asset plan that would be accessible through your enterprise organization. Currently I do not see that your organization has any quota, similar to what you shared in the screenshots that were removed due to your email address being in them. Since your organization doesn't show any quota you'll want to reach out to your administrator to contact support via the admin console for assistance with having quota available for your organization.

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New Here ,
Aug 16, 2023 Aug 16, 2023

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Can anyone please resolve this issue

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Community Expert ,
Aug 19, 2023 Aug 19, 2023

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quote

Can anyone please resolve this issue


By @Supriti5EE6


Please check here: https://community.adobe.com/t5/stock-discussions/quota-not-correct/m-p/14010024#M73342

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Aug 16, 2023 Aug 16, 2023

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This is what I am facing too. Its a corporate organisation which bought the creative cloud i could dowload all the licesened images earlier but now I cannot. Could you plase help me with this issue?? Is there a way where we can get on a call so that i can explain it.

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New Here ,
Aug 21, 2023 Aug 21, 2023

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LATEST

I just received a notification saying that my account has been upgraded and i can download all the licensed images now

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New Here ,
Aug 11, 2023 Aug 11, 2023

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My organisation purchased adobe cloud & I could use all licensed untill yesterday. Now I cannot download any image and asking to purchase to free with trial

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Community Expert ,
Aug 11, 2023 Aug 11, 2023

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Are you signed in with the correct ID? If yes. Sign out. Clear cache and cookies. Sign in again and check if there is an improvement.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Aug 14, 2023 Aug 14, 2023

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I have tried everything still the problem persists

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Community Expert ,
Aug 14, 2023 Aug 14, 2023

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Teams/Enterprise subscription or individual subscription?

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Aug 14, 2023 Aug 14, 2023

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Licensed images are not available anymore.

I work with Amazon.in. My organization bought the entire creative cloud and now i cannot download any of licensed images

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Adobe Employee ,
Aug 15, 2023 Aug 15, 2023

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Merged with a post from your colleague.

@Supriti5EE6 please contact the organization's administrator. You might want to start with your corporate HelpDesk.

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Community Expert ,
Aug 14, 2023 Aug 14, 2023

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@Supriti5EE6 is it only you or other colleagues too? If I read you well, you are using a Teams or Enterprise subscription? (BTW: Stock is not part of Creative Cloud. Only with a PRO subscription, you have access to Adobe stock or with a separate Adobe stock subscription.)

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Aug 16, 2023 Aug 16, 2023

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exact issue

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