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Rückgabe Stock-Footage

New Here ,
Sep 13, 2023 Sep 13, 2023

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Ist es möglich eine Aufnahme zurück zu geben, die man fälschlicheweise heruntergeladen hat?

Ich habe versehentlich die falsche Aufnahme gekauft/lizenziert und wollte fragen, ob man diese zurück geben kann?

ID #225195069

 

Danke vorab

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Licensing Regret

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Community Expert ,
Sep 16, 2023 Sep 16, 2023

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Man keine Lizenzen zurück geben, aber eventuell kannst Du mit dem Kundendienst eine Erstattung verhandeln.

 

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Sep 16, 2023 Sep 16, 2023

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Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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