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Re: Accidental purchase of Adobe Stock

New Here ,
Jul 09, 2018 Jul 09, 2018

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Hi yes having the same issue as well. I've only been charged one month. I canceled my subscription yesterday to avoid being charged any firth. Is it possible for me to receive my money back as well?? A total of $29.99 has been charged to my account and I'm very unhappy with that. Please get back to me!

Sabrina

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Adobe Employee , Jul 09, 2018 Jul 09, 2018
Branching to a new discussion,Hi Sabrina,Sorry to hear that you are facing issues.I have checked your account details and noticed that you had signed up for Adobe stock subscription on 8th of June, 2018. Currently, the subscription stands cancelled.I would like to let you know that if you cancel within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded.For more information, please see Legal subscription terms | AdobePlease contact our support team Support FAQ: How can I contact Adobe for support?...

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Adobe Employee ,
Jul 09, 2018 Jul 09, 2018

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Branching to a new discussion,

Hi Sabrina,

Sorry to hear that you are facing issues.

I have checked your account details and noticed that you had signed up for Adobe stock subscription on 8th of June, 2018. Currently, the subscription stands cancelled.

I would like to let you know that if you cancel within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded.

For more information, please see Legal subscription terms | Adobe

Please contact our support team Support FAQ: How can I contact Adobe for support? for refund related requests.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Twarita

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New Here ,
Aug 23, 2018 Aug 23, 2018

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Hello, I have just had the same problem today. I accidentally ordered adobe stock on demand and charged £47.99.  The order number is ADB038497036UK. I would appreciate your help on this.Thanks, Kanako

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Adobe Employee ,
Aug 24, 2018 Aug 24, 2018

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Hi Kanako,

Please see Re: Accidental purchase of Adobe Stock as I've responded to your query here.

Regards,

Sheena

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New Here ,
Aug 27, 2018 Aug 27, 2018

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Hi, Sheena,

I sent an email to customer care to ask them to send me confirmation that

the refund will be paid but did not receive anything from them except that

the case was closed already. All I wanted to do was to make sure if the

refund process was initiated. (I was not sure about this as the original

email from customer care tells me the subscription is cancelled but does

not tell me clearly if the refund will be processed. )

If you could help me check with this and send me that confirmation, it

would be appreciated.

Thanks, Kanako.

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Adobe Employee ,
Aug 27, 2018 Aug 27, 2018

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Hi there,

I'll get the updates sent to you for the same.

Regards,

Sheena

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