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Re: accidently purchased wrong image..cant use it. can I replace it with another without being charged double?

New Here ,
Sep 26, 2018 Sep 26, 2018

Wrong image, miss-click license, the way the UI is designed is very frustrating.

Image ID: 47579613

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correct answers 1 Correct answer

Adobe Employee , Sep 26, 2018 Sep 26, 2018

Branching to a new discussion,

Hi Alexandru,

Sorry for the trouble it has caused to you.

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Adobe Employee ,
Sep 26, 2018 Sep 26, 2018
LATEST

Branching to a new discussion,

Hi Alexandru,

Sorry for the trouble it has caused to you.

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines