I am also having this issue. Why would anyone have an image without layers? This is the second purchase that I cant use. I dont realize it until I open it in AI or PS.
Branching to a new discussion,
Sorry for the trouble you have been facing. Would you mind sharing the file ID which you are referring to?
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I have checked the file(24017945) at my end and noticed that it is a JPEG file.
The JPEG format does not support layers. When you save a layered file as a JPEG it saves as a flattened copy - but the content of the layers will be baked in.
If you want a file with layers, I would suggest you to download a vector/AI file from Adobe Stock website.
Feel free to update this thread in case of any additional questions.
My mistake – can I get a refund for this item?
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Please check your private message for more details.