Adobe Stock .ai Image with transparent background in photoshop

[emmas16892170]

I'm having a similar problem but when I try to follow the advice above the halo around the stars goes black -  ID #173047932

[twaritar3263062]

Branching to a new discussion,

Hi Emma,

Sorry to hear that.

Are you using the above-mentioned file(#173047932)with Illustrator CC? Also, can you please share some screenshots of the result which you are getting so that we can further assist you?

Regards,

Twarita

[Geckoz100]

Hello, I could not find the layer to delete to get rid of the background....can anyone help?

[Abambo]

The solution is to open the file in Illustrator and delete the background (consisting in this nice chequerboard background)

If you do not have Illustrator, consider using the 7 day trial.

[Geckoz100]

Sorry, I should have clarified -- the above is a screenshot of AI, but when I removed (hid) the group to remove the gray blocks it just leaves a solid white background.  I would like to have a transparent background.

[Abambo]

The chequerboard usually is an element of your file. Depending on how it is build, you need to double click the data, to enter isolation mode and to be able to select the background. You can select and delete or switch off visibility. But that is a question for the Illustrator forum:Illustrator​

[Monika Gause · Accepted solution]

Geckoz100  schrieb

Sorry, I should have clarified -- the above is a screenshot of AI, but when I removed (hid) the group to remove the gray blocks it just leaves a solid white background.  I would like to have a transparent background.

In Illustrator there is always a white canvas. In order to check whether your image is now really transparent, go to View > Transparency grid. If you now see the transparency grid, then your image is transparent.

It will stay transparent when you export it to a format that supports transparency.

[irvinec95153830]

This is so frustrating, just used credits for a lens flare and a star burst image. Downloaded the second one, because I thought I made some sort of mistake in my selection. Once I removed the background layer I get black around the burst. Files should be delivered ready to use or at least the layer clearly marked "Hide Background." Adobe, you need to fix this. Unacceptable. I often download files to save time when on deadline. The complicated instructions for solving this issue are equally unacceptable. That should be done on Adobe's end before selling the files. You make each and every costumer trouble shoot your products, the same product over and over???!!! Why not do it once!??

[Abambo · Accepted solution]

Downloaded the second one, because I thought I made some sort of mistake in my selection. Once I removed the background layer I get black around the burst.

By @irvinec95153830

There is nothing wrong with this asset. You will need a dark background for this to work. A light source requires darkness to shine. The way these assets work, they multiply the foreground with the background. Those are complex graphics arithmetic. There is nothing wrong with assets like this, except the chequerboard background that is commonly used to show the transparency of the foreground. You need to switch off that chequerboard, and different contributors use different methods. It should really be part of a layer on its own.